2013

BRANCHES IN A DIGITAL AGE (F) (January 2013)

• Consumer Branch Behavior
• Innovations and Automation
• Sales, Service, and Transaction

National Internet Survey – 1,000 consumers age 18 or older.

TRANSFORMING ATMs (A) (Summer 2013)

• Innovations in Deposits and Withdrawals
• Expanded Functions
• Location Strategies

MARKETING REMOTE DEPOSIT CAPTURE (A) (Summer 2013)

• Mobile and PC
• Pricing Strategies
• Security and Privacy Issues

MAXIMIZING ONLINE & MOBILE BANKING AND PAYMENTS (F) (October 2013)

• Innovations in Deposits and Withdrawals
• Expanded Functions
• Location Strategies

2012

ENHANCING FINANCIAL RELATIONSHIPS WITH SOCIAL MEDIA (February 2012)

• Social Networks, Twitter, Blogs and Bulletin Boards
• Marketing and Customer Service
• Relationship Building Tools

National Internet Survey – 1,000 consumers age 18 or older.

OPTIMIZING MOBILE BANKING AND PAYMENT STRATEGIES (July 2012)

• Activities, Apps, and Alerts
• Mobile Remote Deposit
• Targeted Marketing Strategies

National Internet Survey – 1,000 consumers age 18 or older.

THE EMERGENCE OF P-TO-P PAYMENTS (Summer 2012)

• Online and Mobile Applications
• Provider Competition
• Fraud and Security Concerns

A national Internet survey of 1,000 consumers age 18 or older.

DEPOSIT AUTOMATION – THE CONSUMER RESPONSE (Fall 2012)

• Branches and ATMs
• Remote Deposit Capture
• Marketing Strategies

A national Internet survey of 1,000 consumers age 18 or older.

THE MARKET FOR PERSONAL FINANCIAL MANAGEMENT (December 2012)

• Money Management Solutions
• Banks vs. Third-Party Providers
• Features and Enhancements

A national Internet survey of 1,000 consumers age 18 or older.

THE OUTLOOK FOR DIRECT BANKING (Fall 2012)

• Changing Provider Competition
• Expanding the Product Mix
• Marketing Strategies
  

A national Internet survey of 1,000 consumers age 18 or older.